24 HRS Control Room

24/7 fully functional Operations Control Room Operators, are available for managing all the sites, they are fluent in Arabic, English, Hindi etc:

  • Manages requests for extra services
  • Contact Point for all customers
  • Daily contact with all customer sites
  • Time and Attendance Monitoring
  • Manage shortages- ensuring full force at all times
  • Prepare Rotations
  • Alarm Response
  • Manages Key- Holding Services
  • Manages incident reporting
  • Prepare daily, weekly and monthly reports for customers

USG uses a customised software (USIS – United Security Integrated System) for generation of reports, analytics and monitoring and offers customized reports to all customers.